Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.
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Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.
The Trust & Safety Policy team develops and reviews our content policies to promote a positive and safe environment for all of our Users and Content Creators to enjoy and express themselves.
As a Policy Training Development Specialist, you will be responsible for creating training materials related to our content policies, to support the training of TikTok's content moderators across the globe. You will work very closely with Trust & Safety's Policy subject matter experts, regional policy teams, and additional stakeholders in Ops, to identify policy training needs and address them through the creation of effective training solutions. You will be responsible for creating, scaling, and maintaining these training materials.
You will develop training materials for various modalities, including instructor-led and e-learning. You will be able to organize, structure, and present content policies in a clear, polished, and concise manner in both oral and written forms. You will help drive forward iterations in the training delivery process to ensure that desired learning and performance outcomes are met.
It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.
Some content viewed may violate our community guidelines which include but are not limited to bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder.
What will I be doing?
- You will partner with internal stakeholders in Policy and Ops to develop effective training materials
- You will translate complex policy information into learning experiences to address the identified training needs and align with the desired performance outcomes
- You will apply your knowledge of adult learning theories to identify appropriate training modality and structure based on learner needs, content requirements, and targeted performance outcomes
- You will design and develop training programs utilizing various learning methodologies and leverage learning technology to roll out these programs ( virtual instructor-led training sessions, safe-paced e-learning courses, and blended learning solutions)
- Collaborate with the policy team to understand and deliver policy updates, work closely with the quality team to identify gaps that should be addressed through training solutions
- Create and maintain training infrastructure to deliver high quality training materials, implement robust tooling solutions and to ensure consistency and compliance
- Measure learning effectiveness and analyze training gaps to create learning experiences that will bridge these gaps and meet desired performance outcomes
What should I bring with me?
- Bachelor's degree with equivalent 3+ years of practical experience in creating, developing, and delivering training programs
- A background in content moderation, policy development or trust & safety is a plus
- You have knowledge and understanding of adult learning theory and instructional design methodology
- You have experience with instructional design software; experience with LMS platforms is preferred
- Excellent planning and organization skills, strong project management skills, ability to independently manage several simultaneous training projects from analysis through implementation and evaluation
- Excellent written & oral communication skills, public speaking, presentation skills, and overall interpersonal skills
- Strong stakeholder management skills, ability to effectively collaborate and communicate across functions
- You have the ability to navigate ambiguity, adapt to business needs, and work in a fast-paced environment
- You have experience working with international partners across different time zones and cultures
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at recruiting.tns@tiktok.com
Job Information
The base salary range for this position in the selected city is $106666 - $198444 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
At ByteDance/TikTok our benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support ByteDancers to give their best in both work and life. We offer the following benefits to eligible employees:
We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care.
Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off(PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.
We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
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